Welcome to our Healthcare IT Today Weekly Roundup. Each week, we’ll be providing a look back at the articles we posted and why they’re important to the healthcare IT community. We hope this gives you a chance to catch up on anything you may have missed during the week.

How to Balance Innovation and Digital Transformation With Regulatory Compliance and Patient Safety. We asked the Healthcare IT Today community to weigh in on this critical topic. Advice included implement a thorough solution design process, engage with legal and compliance teams as stakeholders in the design process, and establish a culture of transparency. Read more…

Why KLAS Research Is Putting More Focus on Patient Engagement. KLAS CEO Adam Gale told Colin Hung how adding the patient perspective to technology research has helped uncover the “deceptive” challenges of patient engagement, from managing data to staffing call centers to compromising with clinicians. Read more…

Improve IT Compliance and Automation in a Digital Health World. Shereese Maynard at Nostradata Medical and Dan Sloshberg at Exclaimer joined John Lynn to share how to automate mundane tasks (such as changes to email signatures) and ensure automation workflows keep up with regulatory changes. Read more…

From Information Blocking to Information Sharing: A Look at HTI-1 and TEFCA. Jill DeGraff at b.well Connected Health provided John with insight into how interoperability could result in a connected healthcare ecosystem. It’s part of a shift in ONC’s tone away from the negative side of information blocking to the positive side of sharing. Read more…

CIO Podcast: Cybersecurity and Digital Transformation. Inderpal Kohli at New Jersey-based Englewood Health sat down with John to provide one cybersecurity recommendation for all healthcare CIOs and offer advice for how to approach generative AI. Read more…

Enhancing Payment Integrity Through Pre-Payment Reviews. Pre-payment intervention verifies the accuracy of claims upon adjudication, before payment is released to the provider. Tom Magnotta at Apixio described how this process can detect up to 99% of errors while significantly reducing manual efforts to review claims. Read more…

Defining and Benchmarking World-Class Customer Service. The majority of customers prefer human-assisted, real-time interactions. Ron Jones at Revenue Enterprises said that should drive how organizations optimize financial customer service, from bill payment to complaint resolution. Read more…

The Evolution of Patient Communication. Stephanie Maharjan at WellReceived outlined the industry’s lessons in engagement from the pandemic: Telehealth and IoT are here to stay, customer experience matters, and more technology means heightened security risks. Read more…

AI Solutions Must Tap Evidence-Based Research Best Practices. Evidence is foundational to AI’s long-term success, which makes it imperative for solutions to establish trust among clinicians, noted Lars Maaløe at Corti. Read more…

What 2024 Has in Store for Women’s Health. Expect digital health companies in the year ahead to recognize that women’s health is a multifaceted journey that requires integrated support, according to Egle Jakimone at Kilo Health. Read more…

Bonus Features for January 28, 2024: 49% of orgs likely to invest in RCM tech in the next 18 months; meanwhile, v2 drafts of TEFCA Common Agreement and QHIN Technical Framework are out. Read more…

Funding and M&A Activity:

• Consulting firm Impact Advisors acquired First Quadrant Advisory, which focuses on the payer market.
• Smart hospital platform Artisight raised $42 million in Series B funding.
• Healthcare pricing platform Turquoise Health raised $30 million in Series B financing.
• Patient navigation service Care Continuity secured $10 million in Series A-3 funding.
• Value-based care technology startup Credo Health secured $5.25 million in seed funding.

Thanks for reading and be sure to check out our latest Healthcare IT Today Weekly Roundups.