Carenet Health Acquiring Health Dialog, Enhancing Clinical Team and Advancing Insights-Driven Platform Dedicated to the Business of Healthcare

Expanded Personalized Population Health Capabilities Support Better Health Journeys for Patients

Carenet Health, a trusted partner in helping organizations simplify and power the business of healthcare, is excited to announce it is acquiring Health Dialog, a worldwide leader in delivering clinical decision support offerings.

This acquisition enables Carenet to leverage its combined platform, analytics, and clinicians to deliver greater efficiency and outcomes-based financial performance for clients.

Health Dialog provides personalized population health services to health plans, providers, employers, and pharmaceutical manufacturers. Carenet is acquiring all assets of Health Dialog from Rite Aid, including a world-class clinical staff, vital population health programs, and robust data analytics and modeling capabilities with proven ROI.

“Health Dialog has long been renowned for the quality and commitment of its team as well as the depth of its analytics and insights,” said John Erwin, Chief Executive Officer at Carenet. “Centering on the doctor and patient relationship helps ensure more informed choices and better health outcomes. We look forward to welcoming the incredible Health Dialog team of clinical experts to the Carenet family.”

For more than 20 years, Health Dialog has focused on establishing effective, research-driven interactions between patients and clinical experts to achieve better care all while containing costs for healthcare organizations. Both Health Dialog and Carenet maintain more than 90% customer satisfaction rates.

“The commitment Health Dialog has to improving care through intelligent, data-driven insights, and empathy aligns perfectly with our Carenet values,” said Mick Mazour, President at Carenet. “Integrating Health Dialog’s offerings into the full Carenet portfolio will lead to advanced business outcomes for our clients and better care for their members, patients, and customers.”

Both Carenet and Health Dialog hold accreditations from the National Committee for Quality Assurance (NCQA), URAC, and HITRUST.

About Carenet Health

Carenet Health helps organizations simplify and power the business of healthcare through people, technology, and industry-leading insights. With hundreds of licensed clinicians and care navigators throughout North America, Carenet supports more than 600 premier health plans, providers, and health systems in reimagining population health and putting the consumer and patient at the center of health care decisions. Through personalization, innovation, and consultation, Carenet fuels growth seamlessly for their clients while improving care – supporting healthcare organizations as they grow and evolve their offerings. Learn more at

About Health Dialog

Health Dialog Services Corporation is a leading provider of population health management solutions. As a wholly owned subsidiary of Rite Aid Corporation (NYSE:RAD), the company works with the nation’s largest health plans, employers, and providers to improve the health and wellness of their members, employees, patients, and customers while reducing costs and improving performance in key quality measures, such as NCQA’s HEDIS and CMS’ Stars ratings. Health Dialog’s unique capabilities include data analytics, a multi-channel coaching platform, shared decision-making tools, and a 24/7 nurse line. For more information, visit

Originally announced March 6th, 2024

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